Processing Times

Orders are typically processed within 1 to 3 business days (excluding weekends and holidays).

During periods of high demand (sales, promotions, holidays), processing times may be slightly extended.

Shipping & Delivery Times

We ship via Canada Post.

• Canada - 2 to 7 business days
• United States - 15 to 20 business days

Shipping Costs

Shipping costs are calculated at checkout based on your address and selected shipping method.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

It may take up to 48 hours for tracking information to update.

Delays & Responsibility

We are not responsible for delays caused by:

• Carriers
• Customs
• Weather conditions
• Any other events beyond our control

Once the package is handed over to the carrier, delivery is their responsibility.

Delivery Address

It is your responsibility to provide a correct and complete delivery address.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

In case of a problem, please contact the carrier directly with your tracking number.

Customs Duties & Import Fees

For international orders, customs duties, taxes, or import fees may apply.

These fees are the customer's responsibility and are not included in the order price.

Refused or Unclaimed Orders

If a package is refused or not collected and returned to the sender:

• Initial shipping fees will not be refunded
• Return fees may be deducted from the refund

Contact Us

For any shipping inquiries: